It's completely normal to have questions when betting online for the first time — how to open an account, where to send money, how to withdraw your winnings. Bad baji's Help Center is built to make all of that straightforward and stress-free.

First Steps After Creating Your Account

After registering on bad baji, the first thing you should do is complete your profile verification. Having it done means no hassle when withdrawing. Verification requires uploading a photo of your National ID and a selfie — the entire process takes no more than 30 minutes.

Next, set a strong password to keep your account secure — at least 8 characters, including numbers and special symbols. If you ever forget your password, use the "Forgot Password" option to reset it via OTP sent to your registered mobile number.

What should you do if you're having trouble making a deposit?

Some users report their balance not updating after a successful payment. In most cases, this happens due to an incorrectly entered transaction ID. If your balance still hasn't appeared after 15 minutes, reach out via live chat and share a screenshot of your payment along with the transaction ID. Bad baji's support team typically resolves the issue within 5 minutes.

A quick reminder — always use bad baji's official payment number when making a deposit. You can find it in the Deposit section of your account. This number may change from time to time, so make sure to verify it before every deposit.

Why is my withdrawal delayed?

Withdrawals typically arrive within 5–10 minutes of submitting a request. However, delays can occur in certain cases — for example, if your account isn't verified, or if the withdrawal amount exceeds a set limit and requires additional review. Requests made between midnight and 6 AM may also take a little longer to process.

If more than 30 minutes have passed, let us know via email or Live Chat. Providing your withdrawal request reference number will help us resolve it faster.

Clear Up Any Bonus Confusion

Bonus wagering requirements can be confusing, but it's simple — the wagering requirement tells you how much you need to bet before your bonus funds become withdrawable. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets before you can withdraw it.

Your bonus balance is visible in a separate tab. While your real money and bonus funds are displayed together, your real balance is always used first when withdrawing. If you have any questions, the bad baji support team is happy to walk you through it.

What should you do if your account is suspended?

In some cases, accounts may be temporarily suspended for security reasons — usually due to unusual login activity or incomplete verification. If this happens, email us at support@badbaji.ws and confirm your identity. Accounts are typically reactivated within 24 hours.